Refund policy

At SHIKORA , customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Return and Refund Policy below.

1. Return Eligibility

Items may be eligible for return if:

The return request is made within 7 days of delivery
The item is unused, unworn, and in original packaging
The item is not damaged due to misuse
Proof of purchase is provided

2. Non-Returnable Items

The following items may not be eligible for return:

Customized or personalized products
Final sale or clearance items
Hygiene-sensitive items (if applicable)
Gift cards

3. Return Process

To initiate a return:

Contact us at shikora2309@gmail.com
Provide your order number and reason for return
Our support team will guide you through the process

Returns sent without prior approval may not be accepted.

4. Refund Process

Once we receive and inspect the returned item, we will notify you regarding approval or rejection of the refund.

Approved refunds will be processed within 1 - 2 days to the original payment method.

5. Exchange Policy

We may offer exchanges for:

Defective items
Incorrect products received
Size or variant issues (if applicable)

Exchange requests are subject to stock availability.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery with photos or videos for verification.

We will arrange a replacement, exchange, or refund where applicable.

7. Return Shipping Costs

Customers may be responsible for return shipping charges unless the return is due to our error or a defective product.
Original shipping charges are generally non-refundable unless otherwise stated.